Many of our products offer a satisfaction guarantee. This guarantee is either written on the box or is included as text on a separate insert inside the box, or is located as text within the product’s manual or getting started guide. The guarantee time is different for each product, so please refer to the documentation stated above to locate your product’s guarantee details.

If you qualify for a refund, please provide the following mandatory items:

1. The complete product in good condition (all discs, and manuals)
2. The box with the UPC code intact
3. A copy of your receipt clearly showing the purchase date
4. A letter or card with your full name and return mailing address

Please send these items to the following address. We recommend you send your return via a traceable method such as Priority Mail®, UPS™ or FedEx® as Encore is not responsible for undelivered or lost packages. Please note that Encore is not responsible for the shipping cost to return the product.

Encore Software Inc.
999 N. Sepulveda Blvd
Suite 700
El Segundo, CA 90245
ATTN: Customer Returns

From the day it arrives it will take 4-6 weeks to prepare a refund check to mail.

If you have submitted a valid refund request and it has been more than 6 weeks, please submit an online request for the refund status.